Frequently Asked Questions

 Non-medical home care provides assistance with daily living activities rather than clinical or skilled nursing services. Our caregivers help with bathing, dressing, meals, light housekeeping, transportation, companionship, and similar tasks. We do not administer medications, perform wound care, or provide other services that require a licensed nurse. 

Most of our services are private pay, which gives families full flexibility over hours and care plans. We also work with long-term care insurance, VA benefits, and certain waiver programs where available. During your free consultation we will walk you through your options clearly. 

To start services with us, you can call us at (463) 230-1054, and we will schedule an initial assessment with one of our nurse assessors.

Every caregiver goes through a thorough screening process that includes background checks, reference verification, skills assessment, and training. Just as important, we look for the human qualities that cannot be taught: patience, warmth, reliability, and respect. 

Personality fit matters, and we take it seriously. If a match is not working, let us know and we will arrange an alternative caregiver as quickly as possible. Our goal is comfort and trust, not just coverage. 

Yes, and it should. Our nurse reviews and adjusts the care plan regularly as your loved one's needs change, whether that means adding hours, adjusting tasks, or coordinating with other providers. 

Yes. Our caregivers receive training on supporting clients with cognitive changes, including communication approaches, safety strategies, and routine-based care. 

During your consultation we will ask detailed questions so your care plan reflects the right level of support. 

Yes. D&L | Dignity With Love Home Care LLC is a licensed non-medical home care agency operating in accordance with Texas regulations. We carry appropriate insurance coverage for our business and our caregivers. 

We serve Dallas, DeSoto, Cedar Hill, Duncanville, Glenn Heights, Red Oak, Ovilla, Waxahachie, Ferris, Mesquite, White Rock Lake, Rockwall, and nearby communities. 

If you are not sure whether your address is in our coverage area, call us and we will check right away. 

Care can begin within a 24 hours or less. For urgent situations such as hospital discharges, we will do everything we can to start ASAP. Call us at (463) 230-1054, and we will move as fast as the situation requires.